Customer Information
Help
Shipping, returns, and common questions about Chaos Made products.
Shipping
Chaos Made currently ships within the UK only. Shipping costs and the expected delivery service will be shown before purchase.
Orders are normally posted on Fridays. Most items are soft goods, so packages may be small, flat, or letterbox-friendly depending on the item and order size. You should not usually need to be in to receive them, but this depends on the delivery service and your letterbox or safe-place arrangements.
Tracked shipping will usually be used where practical. Tracking details will be provided when the delivery service supports it.
Returns
Chaos Made items are small-batch handmade goods. Every item is handled and inspected before posting, but if something arrives with a defect that was missed, contact Chaos Made with the order details and photographs so it can be put right.
Return postage is not normally refunded unless the item is faulty, incorrect, or refunding it is required by law. Original shipping costs are handled in line with UK consumer rules and the purchase route used.
Custom or personalised items can usually only be returned if they are faulty. This does not affect your statutory rights.
Frequently Asked Questions
Where do you ship?
Chaos Made currently ships within the UK only.
When will my order be posted?
Orders are normally posted on Fridays.
Do you use tracked delivery?
Usually, where practical. Tracking details are sent when the delivery service supports it.
Will I need to be in for delivery?
Usually not. Most items are soft goods and may be sent in small or flat packaging, depending on the item and order size.
Are the items handmade?
Yes. Items are made in small batches, so small variations are part of the process.
Are all products identical?
No. It is unlikely there will be more than a few of a particular colour combination, and dimensions or finish may vary slightly. The listing will describe the item as clearly as possible.
How should I care for my item?
Care details are provided per product because materials and construction can vary.
Can I return an item?
Contact Chaos Made if there is a defect, damage, or an incorrect item. Custom or personalised items can usually only be returned if faulty. This does not affect your statutory rights.
What if my item arrives damaged?
Email with the order details and photos so it can be resolved.
Do you make custom items?
Sometimes. If you want something a little smaller, bigger, or in a different colour, contact Chaos Made. The general rule is: ask.
Will sold-out items come back?
Sometimes. Chaos Made may run polls to see which items to make next, so vote in those if you are interested. You can also contact Chaos Made if you would like an item to return or want to see it in a different colour.
Who operates Chaos Made?
Right now, Chaos Made is a one-person shop operated in spare time and based on useful things people seem to need. If you have a need or request, contact Chaos Made.
Do you offer wholesale or small-batch orders?
Your best bet is to contact Chaos Made. It always depends on the item, timing, materials, and quantity, so it is worth a conversation.
Still not sure? Email chaos-made@mvl3.com.